EXAM CODE : CIS-ITSM UPDATION DATE : 2023-03-28 TOTAL QUESTIONS : 437 UPDATES : UPTO 3 MONTHS GUARANTEE : 100% PASSING GUARANTEE
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Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?
A. System Property - Restrict Articles to Callers
B. Search Groups - Caller Restrictions
C. Global Search
D. Contextual Search - Search as
ANSWER : D
According to ServiceNow, it is recommended to use Widgets instead of Macros.
A. True
B. False
ANSWER : A
What is the next change state when the user clicks on "Implement" button in normal change form?
A. Scheduled
B. Work in progress
C. Review
D. Implement
ANSWER : D
When referring to the State of an incident in server-side code (such as in a script include, business rule, or UI action), which method is the preferred way to refer to the State field value?
A. Use the getDisplayValue() method to retrieve the Label associated with the State field value.
B. If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant.
C. Use the value of the choice option, such as 2 to refer to a State of in Progress.
ANSWER : B
Technical workshop and process workshop can be combined in one workshop.
A. True
B. False
ANSWER : A
