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Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?
A. Reduce the travel time per work order
B. Reduce the overtime per work order
C. Reduce the number of territories
D. Reduce the work order per shift
ANSWER : A,B
universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer? container?
A. Add the container as an asset on account and make the part internal assets
B. Add the container as product on the account and part to the child product related list
C. Create a hierarchical relationship between the parent product container and the child part product
D. Create an asset hierarchy on account with container as root asset and part as the child assets
ANSWER : D
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?
A. Add the Resource Skill and track certification using reminder.
B. Add the Resource Skill and create Absence once expired.
C. Add the Resource Skill as Time Phased.
D. Add the Resource Skill and remove from the Service Territory once expired.
ANSWER : C
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app. What should a Consultant recommend to control their Technicians' view?
A. Mini-Page Layouts
B. Page Layouts
C. Visualforce Pages
D. Field Sets
ANSWER : B
Org-Wide Default sharing is set to Private in a Salesforce org. If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory? Choose 3 answers
B. Service Resources
C. Work Orders
D. Resource Absences
E. Work Types
ANSWER : A,D,E