• Salesforce CRT-251 Dumps

Salesforce CRT-251 Dumps

Salesforce Certified Sales Cloud Consultant (WI23)

    EXAM CODE : CRT-251

    UPDATION DATE : 2023-03-30

    TOTAL QUESTIONS : 197

    UPDATES : UPTO 3 MONTHS

    GUARANTEE : 100% PASSING GUARANTEE

PDF + TEST ENGINE

$68 $88.4

TEST ENGINE Demo

$58 $75.4

PDF ONLY Demo

$48 $62.4

BEST Salesforce CRT-251 DUMPS - PASS YOUR EXAM IN FIRST ATTEMPT

CRT-251 exam has grabbed the interest of IT students with its rising need and importance in the field. In spite of being a hard core IT exam, it can easily be passed with the help of CRT-251 dumps material.This highly demanded and results-producing authentic dumps material can be obtained from Exam4help.com. When you will prepare under the guidance of veterans by using additional facilitating services, your certification is stamped with success.

As a favor to our students, we have availed free of cost demo version for quick quality check before going forward. You get here trust, find satisfaction and meet your success with expertly verified CRT-251 questions answer. You can download PDF study guide right now at very cheap and attractive price and pursue your career with fast pace. Further, it is the place where you get money back guarantee in case of, though not expected, unfortunate happening and you fail to get your desired result in your final exam. In short, you are promised for definite success with student-friendly preparatory solutions. Just join our hands and leap for your successful career.

Sample Questions

Question 1

Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers

A. Salesforce Knowledgebase
B. Chatter Groups
C. Field Service Lightning
D. Service Cloud SOS

ANSWER : C, D

Question 2

Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month.
Which reporting solution should the Consultant recommend?

A. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.
B. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.
C. Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.
D. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.

ANSWER : D

Question 3

Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.
How would a Consultant address this requirement?

A. Configure Case Assignment Rules
B. Configure Omni-Channel with Most Available Routing
C. Configure Live Agent Skills-based Routing
D. Configure Omni-Channel with Least Active Routing

ANSWER : B

Question 4

The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers

A. Knowledge Base
B. Customer Community
C. Automatic Call Distribution
D. Service Cloud Console

ANSWER : A, B

Question 5

Support agents need to verify that customers are eligible to receive customer support before they can update the Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers

A. Contacts
B. Products
C. Service contracts
D. Case history

ANSWER : A, C