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Sample Questions
Question 1
Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each
customer across their ecommerce sites and their communities. Communities are treated as
an identity provider (IDP) for commerce. The communities also allow self-service support
for products via knowledge articles and crowd-sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system ofrecord?
A. Authentication credentials
B. Address book
C. Wishlist
D. Payment information
ANSWER : A
Question 2
An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has
separate support teams that work with customers based on their tier level. Tier levels are
based on the amount of money a customer spends. Theorganization wants incoming
support cases to automatically route to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers
A. Service Cloud can be extended with customer flows and Lightning Web Components to
create a separate support process specifically designed for customers that are
attributed a tier level.
B. Tier levels must be calculated and attributed to customers in Marketing Cloud and then
propagated to Service Cloudso that they can be used to inform how cases are
routed to teams. Marketing Cloud must integrate with B2C Commerce to leverage
purchase data necessary for these calculations.
C. Case routing can be configured by configuring Service Cloud's omni-channel routine
feature to route cases to support teams based on the tier level of the customer
submitting the case and the availability of agents supporting each tier level.
D. Tier levels must be calculated regularly and attributed to Contact records in Service
Cloud so that the tier level can be leveraged by Service Cloud's omni-channel routing
feature and synchronized back to B2C Commerce and Marketing Cloud.
ANSWER : B,C
Question 3
A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to
support the shopper experience. They also plan on using Marketing Cloud Connect to
integrate Service and Marketing Clouds and the Service Cloud Connector for B2C
Commerce. The customers will receive SMS messages through Mobile Connect. One of
the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
A. SMS opt-in will sync with Service Cloudwhen contact ID is the subscriber key in
Marketing Cloud
B. Service Cloud profile data can be configured to sync to the Marketing Cloud profile
center
C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are
used
D. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts
are used
ANSWER : A,D ?
Question 4
A company recently launched their ecommerce sites for three countries: Australia, New
Zealand, and Singapore. The company is now looking to set up marketing automations
using Marketing Cloud.
Their B2CCommerce is configured with two realms: ANZ and SE Asia. Each country has a
site within their respective realm: Australia and New Zealand sites are within ANZ and
Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud
set up?
A. Use a separate Marketing Cloud tenant for each site
B. Use a separate Marketing Cloud tenant for each realm and map business units to sites
within each realm
C. Use a single Marketing Cloud tenant and map business units toeach site irrespective of
the realm
D. Use a single Marketing cloud tenant and map business units to each realm
ANSWER : C
Question 5
An organization chosea multi-cloud solution that Is comprised of Service Cloud and B2C
Commerce. The organization now wants to ensure that the theme of Its self-service portal
Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensurethat this requirement Is met?
A. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the
style sheet the organization wants to use.
B. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of
the style sheet the organization wants to use.
C. Copy any relevant .ess code from the organization's website and paste it into the pages
for the self-service portal in Page Builder.
D. Make a copy of the appropriate .ess file from the organization's webserver and upload it
to the self-service portal.
ANSWER : D
EXAM CODE : B2C-Solution-Architect
