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Sample Questions
Question 1
Cloud Kicks need to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers
A. One page layout, two record types, one picklist
B. Two page layouts, one record type, two picklists
C. Two permission sets, one record type, one picklist
D. One record type, two profiles, one picklist
ANSWER : A,B
Question 2
Dreamhouse Realty agents are double-booking open house event nights. The evet
manager
wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplishthe request?
A. Create a workflow role to update the Event Date Field.
B. Create an approval process on the Campaign object.
C. Create a sharing rule so that other agents can view events.
D. Create a campaign for agents to request event dates.
ANSWER : D
Question 3
Universal Containers (UC) customers have provided feedback that their support cases are
not being
responded to quickly enough. UC wants to send all unassigned Cases that have been open
for more
than2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
A. Case Scheduled Reports.
B. Case Dashboard Refreshes.
C. Case Escalation Rules.
D. Case Assignment Rules.
ANSWER : C
Question 4
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and
wants
to share all cross-sell opportunities with a team ofsubject matter experts in their
organisation. The
company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?
A. Add the subject matter experts to a public group and give themaccess to records with a
criteriabased sharing rule.
B. Change the organisation-wide default for opportunity from private to public Read/Write
to open
up access for subject matter experts.
C. Enable territory management, assign the subject matter experts to the same territory,
and give
them access to the records with manual sharing.
D. Create a new role for the subject matter experts and give them access to the records
with the
owner-based sharing rule
ANSWER : A
Question 5
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agentsneed a more efficient way to find documentation and similar cases from the
Case page
layout.
How should an administrator meet this requirement?
A. Create a custom object to capture popular case resolutions.
B. Use an interview flow to capture Case details.
C. Direct users to Global Search to look for similar cases.
D. Configure Knowledge with articles and data categories.
ANSWER : C
EXAM CODE : ADM-201
