• ITIL ITIL-4-Foundation Dumps

ITIL ITIL-4-Foundation Dumps

ITIL 4 Foundation Exam

    EXAM CODE : ITIL-4-Foundation

    UPDATION DATE : 2023-03-20

    TOTAL QUESTIONS : 503

    UPDATES : UPTO 3 MONTHS

    GUARANTEE : 100% PASSING GUARANTEE

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Sample Questions

Question 1

Which is a key requirement for a successful service level agreement? 

A. It should be written in legal language

B. It should be simply written and easy to understand

C. It should be based on the service provider’s view of the service

D. It should relate to simple operational metrics

ANSWER : B

Question 2

Identify the missing word in the following sentence. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks. 

A. information

B. utility

C. warranty

D. costs

ANSWER : D

Question 3

Which practice updates information relating to symptoms and business impact?

A. Service level management

B. Change control

C. Service request management

D. Incident management

ANSWER : D

Question 4

Which guiding principle recommends using the minimum number of steps necessary to achieve an objective? 

A. Progress iteratively with feedback

B. Think and work holistically

C. Keep it simple and practical

D. Focus on value

ANSWER : C

Question 5

Which is a key consideration for the guiding principle 'keep it simple and practical'? 

A. Try to create a solution for every exception

B. Start with a complex solution, then simplify

C. Understand how each element contributes to value creation

D. Ignore the conflicting objectives of different stakeholders

ANSWER : C

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