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Sample Questions
Question 1
Which of the following BEST describes the purpose of an ESD mat?
A. Protects against accidental static discharge
B. Protects against dust/dirt contamination
C. Protects against accidental scratches
D. Protects against accidental water damage
ANSWER : A
Question 2
Which of the following installation types would require the use of an answer file to install the
OS?
A. Unattended
B. Clean
C. Repair
D. Upgrade
ANSWER : A
Question 3
A small office calls a technician to investigate some “invalid certificate” errors from a
concerned user. The technician observes that whenever the user to access a secure
website from the Windows desktop, this error is encountered. No other users in the office
are experiencing this error. Which of the following should the technician do NEXT?
(Choose two.)
A. Remove any proxy servers configured on the user’s browsers.
B. Assist the user with purchasing an SSL certificate and save the certificate to the
desktop.
C. Disable the SPI firewall on the office’s gateway and any other routers.
D. Instruct the user to ignore the certificate error since the user is connecting to a secure
website.
E. Create an outbound rule in Windows Firewall named after the user’s homepage.
F. Run anti-malware scans and download the latest Windows updates.
ANSWER : A,F
Question 4
Joe, a user who is travelling for business, reports that his mobile phone was getting
approximately 35 Mbps for the first few days of his trip, but now it is only getting around
500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check
work email and watch movies online. Which of the following is the MOST likely cause of
Joe’s slow data speeds?
A. Joe’s data transmission is over the limit
B. The phone needs to be rebooted from overuse
C. The use of GPS interferes with data speeds
D. There is unintended Bluetooth pairing.
ANSWER : A
Question 5
Which of the following should be enacted to reduce a company's liability and exposure to a
potential lawsuit?
A. Acceptable use policy
B. Incident documentation policy
C. Password compliance policy
D. Change control policy
ANSWER : A
EXAM CODE : 220-1002
