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Which two actions are in adoption campaign? (Choose two.)
A. messaging to users on best practice approaches to their solution
B. messaging to stakeholders on new product releases
C. messaging to stakeholders on the new features of their solution
D. survey sent to all end users
E. renewal reminder to stakeholde
ANSWER : A,D
Which action should be taken to identify and remove barriers when a customer moves from
the Implement to the Use stage in the lifecycle?
A. Provide break-fix support for technical problems experienced or observed by the
B. Provide training content to address current and existing barriers.
C. Provide a detailed cost structure for the management team.
D. Provide direct and in-depth technical expertise upon customer request.
ANSWER : D
Which type of analytics has telemetry that demonstrates the customer’s use of the software
and actions to date?
ANSWER : A
A customer's call center unexpectedly moved from in-person to remote operations and
discovered that agents could no longer record their calls. The customer escalates this
problem to their Customer Success Manager and requests a resolution. The Customer
Success Manager recognizes that the customer is using collaboration products with
outdated software. What is the first step of the mitigation plan?
A. Evaluate the availability of resources to work on the problem.
B. Engage a specialist to identity a technical solution or workaround.
C. Conduct an assessment of the business impact of the problem.
D. Establish a timeline of when a solution must be in place.
ANSWER : C
How are operating expenses (OpEx) different from capital expenses (CapEx)?
A. OpEx are investments a company pays for up-front, while CapEx are the on-going costs
to run a business.
B. OpEx includes software licenses with contracts that have user rights in perpetuity, while
CapEx includes software services that are easily reconfigured.
C. OpEx is expenses for the day-to-day operation of a business, while CapEx is
investments in assets.
D. OpEx has depreciation, while there is no deprecation with CapEx.
ANSWER : C