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Avaya 7492X Dumps

Avaya Aura® Call Center Elite Support Exam
    EXAM CODE : 7492X

    UPDATION DATE : 2023-03-28

    TOTAL QUESTIONS : 83

    UPDATES : UPTO 3 MONTHS

    GUARANTEE : 100% PASSING GUARANTEE

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Sample Questions

Question 1

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?

A. route-to number 9112920414 with cov y if unconditionally
B. route-to number 112920414 with cov n if unconditionally
C. route-to number r112920414 with cov n if unconditionally
D. route-to number *r112920414 with cov n if unconditionally

ANSWER : C

Question 2

Which of the following provides centralized control and visibility at every level of the deployment of Avaya
Aura® Call Center Elite Multichannel in a virtual environment?

A. Vmware
B. vCenter
C. Elite Multichannel
D. vSphere

ANSWER : B

Question 3

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish
Customer Service skill report that they can no longer reach a specific agent in the call center, even If they
know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)

A. Display events extension
B. Display events vector
C. List trace vector
D. List trace extension

ANSWER : C

Question 4

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisorcan spend more time coaching their agents.

Which statement Is true?

A. Business Advocate can exist with FAS enabled.
B. SLM can exist without EAS enabled.
C. The Business Advocate feature and SI M cannot co-exist on the same system.
D. The Business Advocate feature con run on the same system that has SLM configured.

ANSWER : A

Question 5

In which document can the events tablebe found?

A. Troubleshooting Avaya Aura® Call Center Elite
B. Programming Call Vectoring Features in Avaya Aura® Call Center Elite
C. Administrator Guide tor AvayaCommunication Manager
D. Feature Description and Implementation for Avaya Communication Manager

ANSWER : A

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7492X