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Which three Items are components of Communication Manager? (Choose three.)
ANSWER : B,C,E
A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?
A. VDN Return Destination
B. VDN Interflow
C. VDN Vectors
D. VDN Override
ANSWER : A
In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?
A. Create a class of service (COS) for the dialing features.
B. Create a class of restriction (COR) for calling privileges.
C. Create a class of restriction (COR) for the feature access code.
D. Create a class of service (COS) for a collection of feature access codes.
ANSWER : B
What is the recommended audio format to be played by the Avaya Aura® Media Server?
A. 16bit, 8kHz, Single channel, PCM files
B. 64bit, 8kHz, Multiple channel, PCM file
C. 16bit, 8kHz, Multiple channel, PCM files
D. 61bit, 8kHz, Single channel, PCM files
ANSWER : B
Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)
A. It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.
B. It provides basic reporting on Vectors, Agents, and Trunk Groups.
C. It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
D. It provides options for selecting among available agents with the same skill.
E. It enables recorded announcements to be played to incoming calls.
ANSWER : A,D