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QUESTION 1 A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned". What has caused this condition?
A. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
B. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection
C. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
D. The Domain User Name has already been mapped to an existing CCT agent.
ANSWER : A
Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)
A. The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center
B. Logging is controlled with the trace Control Utility.
C. The Trace Control Utility provides the ability to save trace settings in a .doc format.
D. The Trace Control Utility can be accessed from windows > Apps > TraceControl.
ANSWER : B.C.D
In a Voice and Multimedia Contact Server with an Avaya Aura® Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
A. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license
keys to the AAMS.
B. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
C. Contact Center Manager Administration (CCMA) supplies license keys as required.
D. WebLM is configured on the AAMS to provide the required license keys.
ANSWER : C
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE
database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
ANSWER : C
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the
co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
A. Alarm Viewer in the AAMS server utility
B. Windows Application Event Log on the AAMS
C. Alarms page in the system status section of the AAMS Element Manager
D. Event logs located in D:\Avaya\Logs\MAS on the AAMS
ANSWER : C